Terms and conditions

Last updated date these terms go live

These terms apply when you use this website or buy from Omorfia. We've kept them plain so they're easy to read. Nothing in them takes away your rights under New Zealand consumer law.

1. Who we are

Omorfia is a trading name of business legal name (NZBN NZBN), a New Zealand business. You can contact us at contact email.

2. Your consumer rights

If you buy as a consumer, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that can't be excluded. Nothing in these terms limits those rights. Our Shipping and returns page explains how to make a claim.

If you buy for business purposes, you agree that the Consumer Guarantees Act, and sections 9, 12A, 13 and 14(1) of the Fair Trading Act, don't apply to your purchase, to the extent the law allows.

3. Our products

• Our jelly masks are cosmetics for external use only. They are not medicines and are not intended to diagnose, treat or prevent any condition.
• Patch test a small amount on your inner arm and wait 24 hours before first use. Keep the mask away from your eyes and lips, and don't use it on broken or irritated skin.
• If irritation occurs, stop using the product and rinse it off. Seek medical advice if a reaction continues.
• Everyone's skin is different, so how the mask feels and what you notice will vary.
• The full ingredient list is on the product page and the jar. Please check it for anything you're sensitive to before you buy.
• Photos are a guide. Colours vary between screens, and the colour of the mixed jelly may differ from the jar label and from the photos.

4. Prices and payment

• All prices are in New Zealand dollars. Shipping within New Zealand is free.
• Payment is taken at checkout through payment provider. We don't see or store your full card details.
• If a price on our site is wrong, we'll contact you before your order is sent. You can go ahead at the correct price or cancel for a full refund.

5. Orders

• Placing an order is an offer to buy. We accept it when we email your order confirmation.
• We may decline an order, for example if a product is unavailable or we suspect fraud. If we do, we'll refund anything you've paid in full.
• If a formula runs out after you've ordered, we'll let you know and give you the choice of a full refund or a different formula.

6. Delivery

• We deliver to New Zealand addresses only.
• Dispatch and delivery times are on our Shipping and returns page. They are estimates, and we'll let you know if your order is delayed.
• Your order is our responsibility until it's delivered. If it's lost in transit or arrives damaged, contact us and we'll replace it or refund you.

7. Subscriptions

• A subscription sends you a jar monthly, every 2 months or every 3 months, at the subscription price. The subscription price is currently $37.40 a jar, 15% less than a one-time purchase.
• By subscribing, you authorise us to charge your payment method at the start of each delivery period until you cancel. We'll email you a reminder number of days days before each charge, and a receipt after it.
• You can skip a delivery, change formula, change how often, or cancel at any time, from your account or by emailing us. Changes made at least number of hours hours before your next charge apply to that charge. There's no minimum term and no cancellation fee.
• If we change the subscription price, we'll tell you at least 30 days before it applies, so you can cancel first if you want to.
• If a payment fails, we'll let you know and try again. We won't send your jar until the payment goes through.

8. Returns and refunds

See our Shipping and returns page for faulty items, change of mind returns and how refunds are paid.

9. Using this website

• The text, photos, logo and design on this site belong to us or the people who license them to us. You're welcome to use the site for your own shopping, but please don't copy or reuse our content without permission.
• Please don't misuse the site, for example by trying to break its security, interfering with how it works, or copying it in bulk by automated means.
• We work to keep product information accurate and the site available, but it may occasionally contain errors or be offline.
• Links to other websites are for convenience. We aren't responsible for their content.

10. Our liability

Nothing in these terms limits your rights under the Consumer Guarantees Act or the Fair Trading Act, or any liability that the law doesn't allow us to limit. Subject to that:

• we aren't responsible for loss that wasn't reasonably foreseeable, or that results from using a product other than as directed on the jar and our site
• if you buy for business purposes, our total liability for an order is limited to the price you paid for it.

11. Privacy

Our Privacy policy explains what personal information we collect and how we use it.

12. Changes to these terms

We may update these terms from time to time. The version on our site when you place an order applies to that order. For subscriptions, we'll email you about any significant change before it applies to your next charge.

13. Law and disputes

These terms are governed by New Zealand law, and New Zealand courts and the Disputes Tribunal can hear any dispute. If something goes wrong, please contact us first at contact email, and we'll do our best to put it right.