Shipping and returns

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Free shipping anywhere in New Zealand, and a straightforward fix if anything goes wrong. For help with an order, email contact email with your order number.

Delivery

• We deliver free to any New Zealand address. We don't ship overseas.
• We send orders within number business days. Delivery usually takes a further number business days. These times are estimates.
• We'll email you tracking details when your order is sent. If it's running late, we'll let you know.
• If your order hasn't arrived within number business days of being sent, contact us and we'll follow it up.
• Please check your address at checkout. If a parcel comes back to us because the address was wrong, we'll work it out with you, but we may ask you to cover the cost of sending it again.

Lost or damaged in transit

Your order is our responsibility until it reaches you. If it's lost, or arrives damaged or leaking, email us with your order number and a photo of any damage. We'll send a replacement or refund you, whichever you prefer.

Faulty or not as described

Under the Consumer Guarantees Act, our products must be of acceptable quality, match their description and be fit for their purpose. If something isn't right:

• Contact us within a reasonable time of noticing the problem, with your order number, a short description and a photo if you can.
• If the problem can be fixed, we'll replace the product or refund you.
• If it's a serious problem, you choose between a replacement and a refund.
• If we need the product back, we'll pay the return postage.

If your skin reacts

Stop using the product, rinse it off, and seek medical advice if the reaction continues. Then contact us and we'll work through it with you, including your rights under the Consumer Guarantees Act. We recommend a patch test before your first mask, because everyone's skin is different.

Change of mind

• You can return an unopened jar within 14 days of delivery if you change your mind. The seal must be intact and the jar in its original condition.
• Change of mind return postage is paid by you. We'll refund the price of the product once we receive it.
• For hygiene reasons, we can't accept opened jars back for change of mind. This doesn't affect your rights if a product is faulty.
• For subscriptions, you can skip a delivery or cancel before your next charge. See our Terms and conditions for details.

Returns go to: returns address. Please email us before sending anything, so we know it's coming.

Refunds

Refunds go back to your original payment method within number business days of us approving them. Your bank may take a few more days to show them.