First-jar promise

First jar not for you? Tell us what didn't work and we'll refund what you paid for it. No need to send it back.

How it works

For your first paid order, claimed within 30 days of delivery. A partly used jar is fine.
One jar, once per customer and per delivery address.
We refund what you paid for that jar, after any bundle price and discount, to your original payment method within 5 business days of approving your claim. Shipping isn't refunded.
Rather try another formula? Ask for a swap instead, and we'll ship the new jar free.
We check every claim against our order records. We may decline claims that don't meet these conditions or appear to be abuse, such as several claims through different emails or addresses, or jars bought to resell. It doesn't apply to orders paid with stolen payment details or while the payment is disputed.
It's on top of your rights under the Consumer Guarantees Act. If a product is faulty, message us any time. Full terms: Shipping and returns.

Thanks, we've got your claim